Starting, stopping, or transferring service can usually be done by the following business day after application of service is completed or following a request to stop or transfer service.
Discontinuation of Service:
Discontinuation by Customer
Customers who wish to discontinue electrical service to their residence should call DES Customer Service at (615) 446-9051 or visit our office at 236 Cowan Road in Dickson, Monday through Friday, 8 a.m. to 5 p.m. Only DES account holder may authorize a discontinuation of electric service.
Discontinuation by DES
We don't like turning off anyone's service, but we will disconnect your electricity if you don't pay past-due bills. You will receive a disconnect notice on your bill that clearly indicates the past due amount and the date that it is due. Once a past-due balance has reached our collections office, we will make an attempt to collect the past due amount by sending a postcard in the mail. There is a non-refundable $5.00 charge for this attempt to notify/collect on a past-due bill. On the notice, there will be a disconnect date, and you will be subject to service termination on that date if the balance has not been paid.
Reconnection of Service
If service is disconnected, you will be charged a reconnection fee. The payment of your overdue bill or a satisfactory payment arrangement is required before service can be restored.
• $35 - paid Monday-Friday, before 3:30 p.m.
• $50 - paid after 3:30 p.m. Monday-Friday, or on weekends or holidays
For questions concerning past-due balances or reconnection of service, call DES Collections Department at (615) 446-9051.