In case of an emergency or threatening situation, call 911.
Our business office is located on Cowan Road in the heart of Dickson (near Walmart) and is open Monday through Friday, 8 a.m. to 5 p.m. except for holidays. We welcome customers to conduct their business with us in person by visiting our office during our regular business hours. All service can be handled inside our lobby, online, by phone, or through our drive-through lanes, and non-cash payments, applications, and other required documents may be submitted outside of business hours via our 24-hour night-deposit box.
Our local, friendly, knowledgeable staff will be glad to welcome you to Dickson Electric and can assist you with all of your electric needs.
DES customers may arrange for service by mail, fax, email, or in person.
Business Office Location
Dickson Electric System
236 Cowan Road
Dickson, TN 37055
Hours: 8 a.m. to 5 p.m. Central Standard Time (CST).
Lobby and drive-through lanes are open Monday through Friday, except on holidays.
Phone & Fax
- Phone: (615) 446-9051
- Fax: (615) 446-7111
Write
All written comments should be sent directly to:
Dickson Electric System
PO Box 627
Dickson, TN 37056
To report a Power Outage, please call us at (615) 446-9051 and press 1.
Emails are monitored during business hours only. Our goal is to respond to your email within 24 hours during regular business hours. Thank you!
- General Inquiries Email
- Business Energy Advisor Email
- Employment Opportunities Email
- Engineering Department Email
- Outdoor Lights Department Email
- Residential Energy Advisor Email
Report Power Theft
Unauthorized use and theft of electricity are illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call (615) 446-9051 or email us in complete confidence. All reports are completely confidential.
TVA Complaint Resolution Process
The Tennessee Valley Authority (TVA) provides regulatory oversight for Dickson Electric System’s rates and policies. If you have an unresolved issue or complaint regarding your electric service or account that cannot be resolved by Dickson Electric’s employees or management, TVA may be able to provide assistance. Visit the TVA Complaint Resolution website for more information.
