(615) 446-9051 | 236 Cowan Rd. Dickson, TN 37055 | Office Hours - Mon. to Fri. 8 am – 5 pm | descustomerservice@dicksonelectric.com

Payment and Billing Options

Payment Options

Payment Options Payment Source Fees Please Note
Bank Draft Bank Account Free Some banks may take several days to process.
Pay Online (one-time payment) Credit/Debit Card
Electronic Check
$3.95
$2.35
Please have full account number available. A small processing fee is applied for each separate transaction.
Pay By Phone (one-time payment) Credit/Debit Card
Electronic Check
$3.95

$2.35

Please have full account number available. A small processing fee is applied for each separate transaction.
Pay By Mail Check, Money Order Free Please include payment stub.
Pay In Person Check, Cash, Money Order Free Payments taken at area businesses must be current, include payment stub, and must be paid in full.

 

Bank Draft

Signing up for Automatic Bank Draft is a convenient way to make sure your electric bill is paid on time every month. You will still receive your electric bill statement so that you can monitor your usage, but the amount of the bill will automatically be deducted from your checking account on your bill’s due date. To sign up for Automatic Bank Draft, you will need to complete this Bank Draft Authorization Form and bring the form AND a voided check by our office, 236 Cowan Road in Dickson.

Online

You may pay your bill online at this link using electronic check or your debit/credit card. You will need to have your full electric account number available to pay online. Please note that landfill payments must be paid using a separate transaction from electric bill payments. You will be charged a small fee for each transaction made using these payment methods.

By Phone

Call (866) 270-9915 to pay your bill over the phone using a check or credit card. Please note that you are required to pay the bill in full, no partial payments are accepted. Be sure to have your account numbers and payment information ready for reference. Landfill payments must be paid using a separate transaction from electric bill payments. Please be advised there is a small fee for using a credit or debit card.

By Mail

You are always welcome to make a payment via mail by check or money order. Send the payment stub at the bottom of your bill, along with a check or money order, to Dickson Electric System, P.O. Box 627, Dickson, TN 37056. Want to avoid monthly postage costs? Sign up for bank draft today!

Pay In Person

Pay your bill in person by visiting our office, located at 236 Cowan Road in Dickson. We are open Monday through Friday, 8 a.m. – 5 p.m. and offer friendly service inside our office and at our drive-thru window. We accept payments in person made by cash, check, or money order.

For after hours, we have a night depository box located near our drive-thru window for your convenience. Payments left in our night drop should include a payment stub to ensure it is applied to the correct account. Please do not put cash in the drop-box. Payments left in the drop-box after 8:00 a.m. on weekdays or on weekends will be credited the next business day.

Pay In Person Throughout Your Community

Pay your bill before the due date at any of the following locations throughout the community:

Water Authority of Dickson County: 101 Cowan Road, Dickson

Greater Dickson Gas Authority: 605 East Walnut Street, Dickson

First Federal Bank:
Dickson Branches:
611 East College Street, Dickson
200 Henslee Drive, Dickson
601 Highway 46 South, Dickson

Burns Branch: 2310 Highway 96, Burns

Charlotte Branch: 2 Court Square, Charlotte

Vanleer Branch: 4707 Highway 49 West, Vanleer

White Bluff Branch: 4363 Highway 70 East, White Bluff

TriStar Bank:

College Street Branch: 719 East College Street, Dickson

Kroger Branch: Inside of Kroger, 143 Henslee Drive, Dickson

Pomona Branch: 1901 Highway 46 South, Dickson

Charlotte Branch: 3416 Highway 48 North, Charlotte

Pinnacle Bank: 501 Highway 46 South, Dickson

Heritage Bank: 104 West Kingston Springs Road, Kingston Springs

Traditions First Bank: 500 Henslee Drive, Dickson

FirstBank: 345 Highway 46 South, Dickson

Community Bank & Trust:

Pegram Branch: 704 Highway 70, Pegram

Kingston Springs Branch: 101 West Kingston Springs Road, Kingston Springs

Easy Pay

Our newest option for residential customers is Easy Pay! This is a pay-as-you-go electric service that functions similarly to the way your gas tank in your car works. You make payments throughout the month and those payments purchase electricity for you to use. As your balance gets low, you make additional payments to “refill” your account. Easy Pay features a free, user-friendly app for your smartphone that provides specific information to your account. You may also sign up for text or email alerts so you can always know your account status.

Easy Pay is a wonderful option for customers who want to avoid paying a large security deposit based on your credit history, and the debt recovery feature allows customers who owe an old bill to get service immediately by applying a small percentage of each payment toward the past due balance until the balance is paid in full.

For more information or to sign up for Easy Pay, contact our office today! Some restrictions may apply.

Levelized Billing

Levelized billing is designed to help our customers avoid large fluctuations in their monthly electric bill. It keeps your electric bill predictable and helps you to accurately anticipate your monthly payment amount. With levelized billing, your monthly electric bill is a rolling average of your usage for the past 12 months. Because levelized billing uses a rolling average, your monthly bill will vary slightly each month. Levelized billing is ideal for customers who budget their household bills, and it is a great way to avoid unexpectedly large bills due to extreme hot or extreme cold temperatures.

In order to qualify for levelized billing, you must be a DES customer for 12 months at the same location and be current on your electric bill. Click here for our Levelized Billing application. For more information, contact our Bookkeeping Department at (615) 446-9051.