Contact Us
In case of an emergency or threatening situation, call 911.
Our business office is located on Cowan Road in the heart of Dickson (near Walmart) and is open Monday through Friday, 8 a.m. to 5 p.m. except for holidays. We welcome customers to conduct your business with us in-person by visiting our office during our regular business hours. All service can be handled inside our lobby, online, by-phone, or through our drive-through lanes, and non-cash payments, applications, and other required documents may be submitted outside of business hours via our 24-hour night-deposit box.
Our local, friendly, knowledgeable staff will be glad to welcome you to Dickson Electric and can assist you with all of your electric needs.
DES customers may arrange for service by phone, mail, fax, email, or in person.
Business Office Location:
Dickson Electric System
236 Cowan Road
Dickson, TN 37055
Hours: 8 a.m. – 5 p.m. Central Standard Time (CST)
Lobby and Drive-Through Lanes are open Monday through Friday, except on holidays.
Phone + Fax:
Phone: (615) 446-9051
Fax: (615) 446-7111
Customer Service Fax (Applications for Service and Engineering Forms): (615) 441-6362
Write:
All written comments should be sent directly to:
Dickson Electric System
P.O. Box 627
Dickson, TN 37056
Email:
***To report a POWER OUTAGE, please call us at 615.446.9051 and press 1.***
Emails are monitored during business hours only. Our goal is to respond to your email within 24 hours during regular business hours. Thank you!
General Inquiries: descustomerservice@dicksonelectric.com
Business Energy Advisor: keyaccounts@dicksonelectric.com
Employment Opportunities: humanresources@dicksonelectric.com
Engineering Department: engineering@dicksonelectric.com
Outdoor Lighting: outdoorlights@dicksonelectric.com
Residential Energy Advisor: energyadvisor@dicksonelectric.com
Report Power Theft:
Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call (615) 446-9051 or email us in complete confidence at reporttheft@dicksonelectric.com. All reports are completely confidential.
Social Media:
TVA Complaint Resolution Process:
The Tennessee Valley Authority (TVA) provides regulatory oversight for Dickson Electric System’s rates and policies. If you have an unresolved issue or complaint regarding your electric service or account that cannot be resolved by Dickson Electric’s employees or management, TVA may be able to provide assistance. Visit www.tva.com/
complaintresolution for more information.
