UPDATE TO COVID-19 STATEMENT:
EFFECTIVE MARCH 24, 2020
Dickson Electric System (DES) management and staff have been closely monitoring the evolving COVID-19 situation and want to assure everyone that proactive, protective measures are being taken to ensure the health and safety of our customers, our employees, and our community. Beginning this morning, Tuesday, March 24th, DES’s lobby is closed to the public until further notice. In an effort to comply with the recommendations of the CDC as well as our local, state, and federal leaders, our lobby will remain closed to protect our customers and to help contain and control the spread of the COVID-19 virus.
Despite limited access to the lobby, DES customers who visit our office will still be able to conduct any and all business with us through alternative channels available with temporary EXTENDED OPERATING HOURS. The drive-through will remain open Monday through Friday, 7:00 AM to 6:00 PM to accept payments from customers, and the entrance-way/foyer at the front of the lobby has been set up to serve customers who need assistance with establishing new service, transferring existing service, or terminating service with DES. Any other customer requests or needs can be routed through our phone system or drive-through and will be addressed as quickly and as efficiently as possible.
Additionally, DES management recently announced the immediate suspension of all customer disconnections due to nonpayment until further notice, an adjustment made in an effort to proactively support customers who are trying to navigate this uncertain and worrying time. While DES customers will not be subject to disconnection, bills and late fees will continue to accrue, and customers are encouraged to continue to make payments as they are able. Customers who are experiencing additional hardships related to the COVID-19 pandemic and its devastating economic impact are encouraged to contact our office to speak with our Collections Department about their account. Customers can also find helpful information on our website about financial assistance programs available through several local community agencies, many of whom receive LIHEAP funds from the federal government or may have additional donated funds on-hand to help those who are struggling during this uncertain climate.
If anyone should have questions or concerns about any of the measures being taken to work with our customers and protect our communities moving forward, please call our office at 615.446.9051 or email us at firstname.lastname@example.org.
During this time full of fear and uncertainty, we want you to be certain of one thing: DES is doing all that we can to keep your lights on and to protect you and your family. Today and every day, we are grateful to serve you.