(615) 446-9051 | 236 Cowan Rd. Dickson, TN 37055 | Office Hours - Mon. to Fri. 8 am – 5 pm | descustomerservice@dicksonelectric.com

UPDATE TO COVID-19 STATEMENT:
May 14, 2020

At Dickson Electric System, we have worked hard to navigate the COVID-19 pandemic in the safest, smartest manner to ensure the health and safety of our staff and the public and to see to it that our customers continue to receive the most reliable, efficient services from us day-in and day-out. DES management and Power Board have also made it a priority to provide our communities with the support and guidance that is critical as we begin to reopen, rebuild, and recover.

Beginning Monday, May 18, 2020, DES lobby will reopen to customers and resume regular business hours of 8:00AM to 5:00PM.

We have put protective measures in place in an effort to maintain social distancing and to protect the health of our employees and our valued customers.

These measures include:

• All customers are encouraged to wear a mask.
• Customers with a fever or who are feeling sick should not come inside.
• A limit of 1 customer per transaction is preferred for inside payments and service.
• A maximum of 10 customers will be allowed inside at one time. All other customers will be asked to wait in the building entranceway or outside the lobby doors until the next customer leaves the lobby.
• Hand sanitizing stations will be available for customers to use prior to entering the lobby and at each department window.
• Customers will need to maintain a 6-foot separation between themselves and other customers and employees.

We offer many services by telephone and encourage customers to call us at 615.446.9051 before coming to our office.

We also offer a variety of other options to pay your bill that do not require you to come into our office building including:

• By Telephone 615.446.9051, press 2
• Online at www.dicksonelectric.com and select Pay Your Bill
• Drive-through (both lanes open, 8AM-5PM)
• Mail to Dickson Electric System P.O. Box 627, Dickson, TN 37056
• Bank draft (form available online at dicksonelectric.com under Services > Payment and Billing Options)
• Express Drop Boxes! Available for non-cash payments during business hours to avoid the line, drop, and go!
• Your bank’s Online Bill Pay feature.
• Payment Partners throughout your Community (full list of banks/businesses on our website)

DES will continue the temporary suspension of all disconnections for nonpayment and the waiving of all late fees at this time. Customers are encouraged to continue to make payments as they are able to keep the account balances from reaching unmanageable balances. Customers who find themselves in need of financial assistance may contact our Collections Department for guidance and a complete list of local agencies and resources available.

We want to thank our customers and our employees for their continued efforts to keep us all safe during this unprecedented time. We are proud to serve you, during times of calm and amid the storms.

If anyone should have questions or concerns about any of the measures being taken to work with our customers and protect our communities moving forward, please call our office at 615.446.9051 or email us at descustomerservice@dicksonelectric.com.

RESOURCES FOR YOUR BUSINESS + INDUSTRY

As businesses and organizations across Middle Tennessee adjust to the rapidly changing circumstances caused by COVID-19 and the related social distancing measures, safer at home orders, and reopening pressures, TVA EnergyRight™ has been working to provide valuable information and guidance that can help you modify your business operations at energyright.com/business-industry/covid-19/. It’s the perfect place to start if you’re unsure where to turn for up-to-date, reliable, relevant information as your business or organization begins to rebuild and recover. 

Whether your business is temporarily shutting down its facilities or facing an unprecedented restart to your operations, we want to ensure you can protect your energy equipment and maintain healthy working conditions for staff and visitors.

In addition to a newly released Restart Recommendations Guide for Businesses and a directory of funding, guidance, and tax resources that may be available if your business is facing financial challenges, TVA has also created modified operations guides for the following sectors:

FREQUENTLY ASKED QUESTIONS

How long will disconnections be suspended?

At this time, DES continues to assess the situation surrounding the COVID-19 pandemic and its resulting financial implications, and decisions about reinstating disconnections will be made accordingly. When DES officially reinstates disconnections, customers will be proactively notified dicksonelectric.com and via social media platforms, and DES will also inform local news outlets.

Should I wait until DES resumes disconnections to pay my bill?

DES does not recommend waiting to pay your bill. Though services will not be disconnected during this pandemic, customers are encouraged to pay as much as possible on current or previous months’ bills. As stated above, bills will continue to accrue even if service is not disconnected, and customers should pay as they are able to prevent high account balances when disconnects resume. Consider paying a small amount on your bill each week to reduce current and past due balances that would accrue late fees.

Do late fees still apply during the pandemic? 

On April 7, the DES Power Board approved the temporary suspension of all late penalties. Any late penalty that would have been applied to an account after that time has been waived in an effort to allow customers more time to make payments on accounts and to provide added flexibility for alternative payment methods such as by mail or utilizing our payment night drop. This is a temporary measure that will continue until further notice.

Are utility bill assistance programs available for businesses?

Tennessee small businesses are now eligible for disaster assistance loans through the U.S. Small Business Administration (SBA). Click here (https://www.dicksoncountychamber.com/covid-19) for more. DES has suspended disconnections for all customers, including businesses, as we know many may be impacted. As we learn about assistance programs that could aid businesses, information will be provided on this page.

The SBA also offers loans through its Paycheck Protection Program to help small businesses keep their workforce employed during the COVID-19 pandemic.

Are there ways I can save on my utility bill during this time?

Yes, there are ways you can reduce your water and energy consumption. Learn some best practices by visiting https://dicksonelectric.com/energy-conservation-resources/ and https://energyright.com/.

How can I get assistance?

Call DES at 615.446.9051 to discuss specific details about your account with a Collections Department Representative and to find an assistance method that best fits your needs.

https://dicksonelectric.com/your-account/

Payment Assistance Options:

One hundred percent of funds collected by DES customers that participate in our Project Help program are distributed directly to the following three organizations that screen and qualify applicants:

Dickson County Help Center, Dickson: (615) 441-0076 https://dicksoncountyhelpcenter.org/

Helping Hands of Hickman County, Lyles: (931) 670-1008 https://www.facebook.com/helpinghandsofhickman/

The Ark Community Resource and Assistance Center, Kingston Springs: (615) 952-2527 http://ark-noahs.org/

In addition to the Project Help agencies listed above, we have a list of other agencies and local churches that offer assistance. Please contact our Collections Department at 615.446.9051 for more information on payment assistant programs and organizations.

You can also contact the following county agencies that administer federal funds from the Low Income Housing Energy Assistance Program (LIHEAP.)

DES DOES NOT GUARANTEE THAT YOU WILL RECEIVE ASSISTANCE FROM ANY AGENCY.

Dickson County
Highland Rim Economic Corporation
(615) 446-2476
705B Colonial Village, Dickson

Cheatham County
Mid-Cumberland Community Action Agency
(615) 792-3632
296 Frey Street #4, Ashland City

Hickman County
South Central Human Resource Agency
(931) 729-5921
101 College Street, Centerville

Houston County
Highland Rim Economic Corporation
(931) 289-4101
213 College Street, Erin

Montgomery County
Clarksville-Montgomery County Community Action Agency
(931) 648-5774
350 Pageant Lane #307, Clarksville

Tennessee Department of Human Services Assistance
On March 25, the Tennessee Department of Human Services announced that emergency cash assistance applications are now being accepted online for qualifying families that lost a job as a result of the pandemic state of emergency. Beginning on March 26, families can apply online for up to two months of emergency cash assistance if they were employed as of March 11, 2020, and have lost employment or at least 50 percent of their earned income as a result of the pandemic. Click the link above for more information, and click here to register to apply for emergency assistance.

Are there ways I can help others?

If you would like to assist DES customers who need help paying bills, consider enrolling in our Project Help program by contacting our office or by checking the box on your payment stub. You may also make payments towards any electric account by contacting our office; our Collections Representatives or Cashiers can assist you with locating an account while ensuring customer privacy. Additionally, we would encourage customers who want to help others to consider making donations to or volunteering for any of the nonprofit organizations listed above.