Note: Starting, stopping, or transferring service can usually be done by the following business day after the application of service is completed or following a request to stop or transfer service.
Discontinuation by Customer
Customers who wish to discontinue electrical service to their home or business should:
- Call DES Customer Service at (615) 446-9051
- Visit our office at 236 Cowan Road in Dickson, Monday through Friday, 8 a.m. to 5 p.m.
Only the DES account holder may authorize the discontinuation of electric service.
Discontinuation by DES
Cut-off Notices & Past Due Bills
- We value uninterrupted service and aim to avoid disruptions whenever possible.
- Failure to pay past-due bills may lead to electricity service disconnection.
- When a past-due balance is received by our collections office, we take steps to collect the outstanding amount.
Postcard Notification
- Upon receiving a past-due balance, we will send a postcard notification via mail.
- This notification serves as an attempt to inform and collect on the outstanding amount.
- A non-refundable $5 charge is associated with this notification and collection attempt.
Disconnect Date
- The postcard will contain a specified disconnect date.
- If the past-due balance remains unpaid by this date, your electricity service will be subject to termination.
Reconnection of Service
If the service is disconnected, you will be charged a reconnection fee. The payment of your overdue bill is required before service can be restored.
Reconnect Fees:
- $35 – paid Monday through Friday before 3:30 p.m.
- $50 – paid after 3:30 p.m. Monday through Friday, or on weekends or holidays
For questions concerning past-due balances or reconnection of service, call DES Collections Department at (615) 446-9051.