(615) 446-9051 | 236 Cowan Rd. Dickson, TN 37055 | Office Hours - Mon. to Fri. 8 am – 5 pm | descustomerservice@dicksonelectric.com

What’s the deal with DES broadband??

DES customers should be receiving a postcard announcement in the mail with DES’s official NOTICE TO DES CUSTOMERS about our new Broadband Division! This is a requirement by our federal regulator, Tennessee Valley Authority (TVA), and includes details related to the total project cost, the approved plans for financing of the project, and contact information for further questions. Click here to visit our BROADBAND page for a sample of the postcard (front and back) as well as an update on our project status with some new + exciting announcements!

Still have broadband questions? Scroll down and submit your questions below, or email us directly at BROADBAND@DICKSONELECTRIC.COM.

Dickson Electric System is a public utility serving 38,000 customers in five counties.




How do I report a power outage?

To report a power outage, call Dickson Electric at (615) 446-9051 and select Option #1. Or you can enroll in text reporting by texting DES to 1.877.443.2333 and following the prompts. 

Contact Us ***If you are reporting an outage, please call 615.446.9051.***

How Can We Help

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Our Coverage Area

Dickson Electric currently provides service to Dickson, Hickman, Cheatham, Houston and Montgomery counties.

In case of emergency or life-threatening situation, dial 911.

To reach Dickson Electric System, call (615) 446-9051.
236 Cowan Road
Dickson, TN 37055
Hours: 8 a.m. to 5 p.m.
Monday through Friday, except holidays


Buried utilities could exist just about anywhere you dig in your yard. By law, you must call 811 before doing any building, trenching, blasting, or digging.

So, be safe and at least three days before doing any work, call 811 to learn where underground lines, pipes and cables are buried in your yard. Digging without this information is not only dangerous, but could also be costly.